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General rules of Berry Spa

1. All persons attending the Berry Spa are required to read and comply with these rules and regulations. Current version of rules and regulations is available at the SPA front desk and online at www.berryspa.pl.


2. Berry Spa – the owners, management, administration, staff and subcontractors shall not be liable for loss or damage to the Guest’s property if left without proper supervision during stay at the Spa. Personal belongings should be kept secure in the lockers, which are located in the changing room.


3. Notwithstanding the applicable legal provisions, Berry Spa – the owners, management, administration, staff and subcontractors shall not be liable for injury, loss of health or property or death suffered on the Spa premises as a result of its use unless they are at fault.


4. The Client represents that prior to active participation in any activity or treatment, he/she shall have regard to his/her state of health and shall not proceed if, due to his/her state of health, it could adversely affect his/her life, health, physical or mental comfort. All guests are advised to undergo a standard medical check-up before visiting the Spa facilities. Particular attention should be paid when participating in physically-demanding activities and using thermal equipment and saunas.


5. By purchasing an admission ticket to the pool and sauna zone or by using other services offered by Berry Spa, the Guest declares that he/she is free of any health problems and that he/she has read and accepts these terms and conditions.


6. Guests of Berry Spa are required to use the changing room located behind the front desk of Berry Spa and Lili Hotel.


7. Spa’s hours of operation
The treatment area is open daily from 9 a.m. to 9 p.m. except Sundays and bank holidays.
The sauna and pool zone is open daily from 9 a.m. to 9 p.m.


Lili Hotel Guests:
The swimming pool and sauna zone is open daily from 7:00 am to 11:00 pm.
The treatment area is available on Sundays and holidays only upon prior arrangement at the front desk.


The Spa area is only accessible during its hours of operation. Our hours of operation are subject to change in exceptional cases. The change may mean temporary closure of the SPA, shortening or extending its hours of operation. Use of some or all SPA zones may be temporarily suspended due to emergency repairs, maintenance or other necessary work.


8. Berry Spa reserves the right to cancel a booking at any time prior to its start for circumstances beyond reasonable control, random events. In such cases, Berry Spa shall be obliged to make a new offer or to refund the payment.


9. To maintain comfort of SPA users, it is prohibited to use private radio devices, cameras, recorders, stereo equipment and mobile phones. This includes public zones such as the pool, saunas, changing rooms and treatment rooms.


10. The entire spa zone is a non-smoking area.


11. In the Spa zone, it is prohibited to:

  • be under an influence of alcohol or other intoxicating agents,
  • bring and consume alcoholic beverages or other intoxicating agents,
  • act in a vulgar, aggressive or otherwise improper way,
  • sale and solicitation,
  • bring pets, disturb other guests,
  • it is forbidden to remove SPA equipment outside its premises.

In the event of non-compliance, the violator shall be obliged to leave the Spa upon request of an employee of Berry Spa or security personnel


12. Berry Spa, to ensure order and safety, reserves the right to refuse to provide services on the premises of the Spa and/or to refuse access


13. It is prohibited to conduct any business activity, competitive to Cistercium Sp. z o.o, on the premises of Berry Spa. Competitive business activity includes paid or unpaid performance of activities of similar nature to the services provided by Cistercium Sp. z o.o., particularly within the scope of:

  • biological renewal
  • relaxation treatments, including massage,
  • individual and group fitness or other sports coaching.


14. Advertising in any form is prohibited on the premises without a consent of the Berry Spa Director. It is strictly forbidden to advertise any paid or unpaid services competitive to Berry SPA, provided by other parties, companies or institutions.


15. It is requested that conversations be conducted with a volume of voice that will facilitate other Guests’ relaxation, both during group activities and individual treatments.


16. All towels, bathrobes and make-up remover baskets are to be returned to the spa front desk.


17. All items must be retrieved from the lockers before leaving spa zone. Lockers are inspected daily past closing time. Should the personnel find items left in the lockers, they will be deposited at the SPA front desk for 3 days.


18. SPA guests are required to wear appropriately clothing during their stay – women should wear one-piece or two-piece close-fitting swimsuit or robe, men must wear close-fitting slips.


19. During the winter, Spa visitors are asked to change their shoes in the changing room at the Spa front desk.


20. Upon noticing any irregularities or security breaches, please immediately notify Spa Manager.


21. Any complaints, requests or claims should be submitted to the Bel Mon Resort Director. A complaint and request book is available at the front desk.


22. Complaints shall be investigated and resolved individually by the Spa manager. The complaining Guest shall be informed of the outcome within 48 hours.


23. Berry Spa shall not be liable for damages arising from non-compliance to these terms and regulations.


24. In matters not regulated herein, Polish Civil Code provisions shall apply.

Berry Spa payment regulations

1. Payment for the service provided by Berry Spa is made after the service has been provided, at the Spa front desk, as per the current Berry Spa price list.
2. Payment for admission tickets and services not used within the deadline or after the guest has been removed from the premises in accordance with the rules specified in these Terms and regulations is not refundable.
3. Treatment booking cancellation
It is possible to cancel the treatment free of charge up to 12 hours before it begins.
In case of cancellation made 6 hours before the scheduled appointment, Berry Spa reserves the right to charge the guest with a full treatment cost.

Berry Spa treatment area regulations

1. SPA is a place of peace and relaxation, therefore we ask for an appropriate and calm behavior so as not to disturb each other spa visitors.
2. Persons using the spa treatment area must, prior to their first visit, fill out a customer card available at the Berry Spa/Lili Hotel front desk. Therefore, we kindly request to arrive to Berry Spa/Lili Hotel front desk 15 minutes prior to the first treatment.
3. Taking part in a treatment constitutes a declaration that a participant is free of any medical problems that would render a procedure impossible.
4. Minors are allowed to enjoy the treatments:
– below 16 years of age upon a written consent and in the presence of a legal guardian
– between 16 and 18 years of age upon a written consent and in the presence of a legal guardian. The signature should be submitted in person at the SPA front desk
5. Berry Spa personnel are entitled to stop any treatment if they observe inappropriate behavior of the Guest (e.g. sexual advances, aggression etc.). In such a case, the Guest loses his/her right to a refund.
6. To ensure your comfort and health, please avoid eating large meals less than an hour before your treatment.
7. Please use the benefits of pool, sauna and steam rooms before your treatment or massage, never immediately after, as this can be harmful to your health and skin.
8. Being late for a treatment or massage will result in a shortened treatment or massage without partial refund.

Massages and body treatments

1. Please arrive 15 minutes before your scheduled treatment.
2. For a massage, being a full body treatment, it is necessary to prepare in the following way: take a shower in the SPA changing room (women should remove their make-ups), wear disposable underwear, a robe and slippers. All these items shall be available to Berry Spa guests at the Spa front desk/Berry Spa changing room.
3. Berry Spa reserves the right to request nude guests to wear disposable spa underwear, otherwise we may refuse any massage or treatment.
4. Berry Spa does not offer erotic massages. This means that a full body massage does NOT include intimate parts of a body.

Facial and complementary beauty treatments

1. Please arrive 15 minutes before your scheduled treatment.
2. As part of the facial treatments, the therapist shall remove make-up in a treatment room.
3. Please be sure to follow your therapist’s recommendations for post-treatment conduct so that you can enjoy desired effect of your treatment.