1. All persons attending the Berry Spa are required to read and comply with these rules and regulations. Current version of rules and regulations is available at the SPA front desk and online at www.berryspa.pl.
2. Berry Spa – the owners, management, administration, staff and subcontractors shall not be liable for loss or damage to the Guest’s property if left without proper supervision during stay at the Spa. Personal belongings should be kept secure in the lockers, which are located in the changing room.
3. Notwithstanding the applicable legal provisions, Berry Spa – the owners, management, administration, staff and subcontractors shall not be liable for injury, loss of health or property or death suffered on the Spa premises as a result of its use unless they are at fault.
4. The Client represents that prior to active participation in any activity or treatment, he/she shall have regard to his/her state of health and shall not proceed if, due to his/her state of health, it could adversely affect his/her life, health, physical or mental comfort. All guests are advised to undergo a standard medical check-up before visiting the Spa facilities. Particular attention should be paid when participating in physically-demanding activities and using thermal equipment and saunas.
5. By purchasing an admission ticket to the pool and sauna zone or by using other services offered by Berry Spa, the Guest declares that he/she is free of any health problems and that he/she has read and accepts these terms and conditions.
6. Guests of Berry Spa are required to use the changing room located behind the front desk of Berry Spa and Lili Hotel.
7. Spa’s hours of operation
The treatment area is open daily from 9 a.m. to 9 p.m. except Sundays and bank holidays.
The sauna and pool zone is open daily from 9 a.m. to 9 p.m.
Lili Hotel Guests:
The swimming pool and sauna zone is open daily from 7:00 am to 11:00 pm.
The treatment area is available on Sundays and holidays only upon prior arrangement at the front desk.
The Spa area is only accessible during its hours of operation. Our hours of operation are subject to change in exceptional cases. The change may mean temporary closure of the SPA, shortening or extending its hours of operation. Use of some or all SPA zones may be temporarily suspended due to emergency repairs, maintenance or other necessary work.
8. Berry Spa reserves the right to cancel a booking at any time prior to its start for circumstances beyond reasonable control, random events. In such cases, Berry Spa shall be obliged to make a new offer or to refund the payment.
9. To maintain comfort of SPA users, it is prohibited to use private radio devices, cameras, recorders, stereo equipment and mobile phones. This includes public zones such as the pool, saunas, changing rooms and treatment rooms.
10. The entire spa zone is a non-smoking area.
11. In the Spa zone, it is prohibited to:
- be under an influence of alcohol or other intoxicating agents,
- bring and consume alcoholic beverages or other intoxicating agents,
- act in a vulgar, aggressive or otherwise improper way,
- sale and solicitation,
- bring pets, disturb other guests,
- it is forbidden to remove SPA equipment outside its premises.
In the event of non-compliance, the violator shall be obliged to leave the Spa upon request of an employee of Berry Spa or security personnel
12. Berry Spa, to ensure order and safety, reserves the right to refuse to provide services on the premises of the Spa and/or to refuse access
13. It is prohibited to conduct any business activity, competitive to Cistercium Sp. z o.o, on the premises of Berry Spa. Competitive business activity includes paid or unpaid performance of activities of similar nature to the services provided by Cistercium Sp. z o.o., particularly within the scope of:
- biological renewal
- relaxation treatments, including massage,
- individual and group fitness or other sports coaching.
14. Advertising in any form is prohibited on the premises without a consent of the Berry Spa Director. It is strictly forbidden to advertise any paid or unpaid services competitive to Berry SPA, provided by other parties, companies or institutions.
15. It is requested that conversations be conducted with a volume of voice that will facilitate other Guests’ relaxation, both during group activities and individual treatments.
16. All towels, bathrobes and make-up remover baskets are to be returned to the spa front desk.
17. All items must be retrieved from the lockers before leaving spa zone. Lockers are inspected daily past closing time. Should the personnel find items left in the lockers, they will be deposited at the SPA front desk for 3 days.
18. SPA guests are required to wear appropriately clothing during their stay – women should wear one-piece or two-piece close-fitting swimsuit or robe, men must wear close-fitting slips.
19. During the winter, Spa visitors are asked to change their shoes in the changing room at the Spa front desk.
20. Upon noticing any irregularities or security breaches, please immediately notify Spa Manager.
21. Any complaints, requests or claims should be submitted to the Bel Mon Resort Director. A complaint and request book is available at the front desk.
22. Complaints shall be investigated and resolved individually by the Spa manager. The complaining Guest shall be informed of the outcome within 48 hours.
23. Berry Spa shall not be liable for damages arising from non-compliance to these terms and regulations.
24. In matters not regulated herein, Polish Civil Code provisions shall apply.