Regulations of Bel Mon Rresort

CHECK-IN TIME

1. Check-in begins at 3 p.m. and lasts until 12 a.m. the following day.
2. A Guest should notify the Resort’s front desk by 10 a.m. on the final day of their stay if they wish to extend their stay.
3. Staying in a room until 2 p.m. with no prior notification to the front desk shall be considered an extension of the hotel day, which shall result in an extra day charge to be paid by the Guest.
4. A charge is collected in advance on the Guests’ arrival day at the time of check-in, unless the Guest has made other arrangements with Cistercium Sp. z o.o. or the Resort Administration prior to his/her planned arrival.
5. In the event of cancellation of a Guest’s stay at the Resort, the amount charged shall not be refunded, unless substantiated cancellation reasons can be attributed to the Resort. If the charge for the stay at the Resort has not been settled in advance and the cancellation of a Guest’s stay is not caused by substantiated reasons attributable to the Resort, the Guest shall be invoiced as if the hotel service had been provided. A request for a reimbursement for a cancelled booking must be made in writing, with cancellation reasons included, and addressed to the Resort Director. The Director shall decide on reimbursement only if the reasons for cancellation were substantiated and attributable to the Resort. If the accommodation has not been pre-paid and the Director refuses to accept cancellation, the Guest shall be required to pay.
6. The conduct of Guests and other persons visiting the Resort should not disturb the peaceful stay of other Guests or persons visiting the Resort or the personnel’s activities. The Resort shall be entitled to refuse to check-in a person or to provide services to a person who expressly violates these rules.

SERVICES PROVIDED / LIABILITY OF BEL MON RESORT

1. All information concerning catering services can be found on the information and advertising materials and at the front desk.
2. A guest is required to dress appropriately for time of day or season. Male Guests of the Resort are not allowed to wear shorts in the catering area.
3. Guest’s accommodation in the resort is only possible if he/she fills the residence card provided at the front desk.
4. The Resort shall have the right, to refuse to accommodate a Guest without giving reasons. This applies in particular to persons who have blatantly violated Terms and Conditions during their previous stay, who have delayed or evaded payment for all or part of the services provided, who have damaged hotel property and failed to compensate for it, who have endangered or disturbed other guests during their stay or who have otherwise disrupted the stay of other guests and the personnel’s work.
5. The Resort shall provide:
   • full and comfortable accommodation conditions for a Guest,
   • security and secrecy of information concerning a Guest, as well as protection of Guest’s personal data,
   • professional and reliable service in all services provided in the resort,
   • room cleaning, thorough supervision of the room’s cleanliness and the completion of any necessary routine repairs during time the Guest is outside of the room, and in the Guest’s presence only if the Guest agrees to this,
   • technically efficient service; in the event of defects that cannot be resolved immediately, use best efforts to switch rooms or otherwise mitigate the inconvenience caused.
6. The resort shall provide the following services free of charge upon request:
   • information and arrangement of resort-related attractions indicated on our website www.belmonresort.pl, guidance on a planned trip,
   • reservation in Berry SPA or Mona Restaurant upon guest’s request,
   • wake-up service upon request,
   • storage space for cash or valuables in the hotel safe,
   • storage space for the luggage.
7. The Resort shall provide the following services free of charge upon request:
   • laundry service according to the price list,
   • room service.
8. Parking is allowed only in the designated area or on the parking lot near Mona Restaurant. For any information regarding parking fees, please contact the Front Desk.
9. The Resort shall be liable for valuables, money or things of artistic and scientific value only if those items have been correctly deposited in the hotel safe.

   The Resort shall be liable for loss or damage to valuables brought by the Guest to the extent specified by the provisions of Polish Civil Code.

10. The Guest shall notify the Front Desk personnel immediately upon occurrence or discovery of any damage.
11. The Resort shall not be liable for damage to or loss of any car or other vehicle owned by the Guest, regardless of whether such vehicles were parked in the Bel Mon Resort’s parking area or outside its premises.
12. The Resort’s parking lot has a third-party insurance on the parking lot for the vehicles parked therein. To use this insurance, you must provide the registration number of your vehicle to the car park attendant, addressing an issue directly to the attendant.

LIABILITY FOR

1. A hotel guest is obliged to observe these Rules and Regulations and behave in accordance with the principles of community life, not to disturb in any way the peaceful stay of other Guests and the personnel.
2. A hotel guest is not allowed to transfer the room to any other person, not even for the period for which the guest has already paid. Moreover, visitors who have not checked in at the Hotel may stay in the Guest’s room between 9:00 a.m. and 10:00 p.m. Outside these hours, they have to report their stay at the Front Desk and pay a charge.
3. Quiet hours on the hotel premises last from 10:00 p.m to 7:00 a.m.
4. The Hotel Guest shall be fully liable for any damage or destruction of items belonging to the Hotel resulting from the guest’s actions or his/her visitors’ fault.
5. Children under the age of 12 must be accompanied and supervised by a parent or a carer. A parent or a carer shall be fully liable for any damage or destruction caused as a result of the child’s actions.
6. Due to fire safety, it is forbidden to use heaters, irons, and other high voltage electrical equipment in rooms other than those provided by the Hotel.
7. Each time a Guest leaves a room, he/she shall lock the door, turn off the taps, and shall not share the key/card to his/her room with any third party.
8. The hotel welcomes pets (except dangerous animals) for an additional fee as per the price list available at the Front Desk.
   • The animal’s owner is fully responsible for such animal so that it does not pose a threat to other Guests and personnel.
   • The Guest shall also be obliged to immediately remove any waste after the animal.
9. Hazardous substances, weapons and ammunition, flammable, explosive and illuminating materials or any illegal substances shall not be kept in the hotel rooms.
10. Smoking is strictly forbidden in the hotel. Smoking is only allowed in designated areas. Violating the no-smoking policy of the Hotel is subject to a fine of up to PLN 500, depending on the individual arrangements of the Hotel Director.

LOST AND FOUND

1. Guests shall have the right to lodge a complaint in case of noticing any deficiencies in the quality of services provided. All complaints are received by the Front Desk, the Resort’s Director or his/her deputy and the Management Board of Cistercium Sp.z o.o.
2. Should any items be left uncollected, the Hotel shall store such items at the owner’s expense for a period of six months. After six months such items shall become the property of the Hotel or State Treasury depending on their real value. The groceries shall be stored for a period of 24 hours.

COMPLAINTS

1. Guests shall have the right to lodge a complaint in case of noticing any deficiencies in the quality of services provided. All complaints are received by the Front Desk, the Resort’s Director or his/her deputy and the Management Board of Cistercium Sp.z o.o.
2. Complaints concerning non-performance or undue performance of the resort’s services must, in order to be valid, be made in writing and addressed directly to the Front Desk, the Resort’s Director or his/her deputy and the Management Board of Cistercium Sp.z o.o. Hotel Director